At North West, we are deeply committed to advancing health equity by delivering high-quality, culturally responsive pharmacy and optical care to Indigenous communities across remote and underserved regions of Canada. Our approach is rooted in collaboration with – working closely with Indigenous leaders, health authorities and community members to ensure that services are not only accessible, but also respectful of cultural values and aligned with community priorities. Whether through our community-based pharmacies, mobile outreach or technology-enabled optical services, we strive to build truth, reduce barriers and support healthier futures in partnership with the communities we serve.

Retail community pharmacies: We operate 19 pharmacies strategically located across Northern Canada, many of which have served Indigenous communities for over 15 years. These pharmacies provide comprehensive services tailored to local health needs, with a strong emphasis on relationship-building and continuity of care.

Service remote Indigenous communities: Our pharmacies support over 98 remote communities, including fly-in First Nations in Northern Manitoba, coastal Inuit communities in Nunavut, and isolated settlements in the Northwest Territories. Many of these locations are accessible only by air or seasonal roads, requiring resilient logistics and deep local partnerships to maintain consistent care.

Skilled and committed professionals: Our team includes over 100 professionals – pharmacists, regulated pharmacy technicians, opticians, optical assistants, clerks and pharmacy assistants – many of whom have longstanding relationships with the communities they serve.

Experienced oversight: Our pharmacy operations are led by experienced pharmacist district managers who ensure safety, quality and regulatory compliance, while supporting local teams in delivery patient-centred care.

Advancing optical access in the North: North West’s Optical Centre is committed to breaking down barriers to vision care in remote and Indigenous communities. Recognizing the limited availability of in-person optometry services, we have made strategic investments in technology to deliver high-quality, remote optical assessments and follow-up care.